Residents FAQ's

You can apply online through our website. Simply fill out the rental application form, provide the required documents, and submit it for review. If you need any assistance during the process, feel free to contact our office.

No, it is a soft pull on your credit. Soft pulls are not visible to potential lenders, and they do not impact future credit applications.

We typically require applicants to have a monthly income that is at least 2.5 to 3 times the rent amount. A credit score of 620 or higher is preferred, but we are willing to work with tenants on a case-by-case basis. Other factors, such as rental history and background checks, are also considered.

The application process usually takes 3-5 business days, depending on how quickly we receive all necessary documentation and references. We will keep you informed every step of the way.

Yes, there is a non-refundable application fee to cover the cost of background and credit checks. The fee amount is typically listed on our website or can be provided upon request.

Most of our leases are for a 12-month term, but shorter or longer terms can sometimes be arranged depending on the property and your needs.

Yes, we offer lease renewals for tenants who are in good standing. We will notify you well in advance of your lease expiration, and we’ll discuss renewal options.

Breaking a lease early typically involves paying an early termination fee, and you will also be responsible for rent and any utilities through the lease term or until a new tenant is found. We encourage you to contact us to discuss your situation, and we will work with you to find the best solution.

Yes, month-to-month leases are available at some properties once the initial lease term has been completed. This option may involve a slight rent increase compared to a standard lease.

Yes, renters insurance is required, as it ensures that your personal belongings are protected. In addition to the required renters insurance, the tenant will be required to enroll through the Legal Liability Insurance Policy (“LLIP”) to satisfy the required insurance coverage for the landlord.

Rent is due on the 1st of each month.

We offer a 3-day grace period after the rent due date. If rent is not paid by 11:59 p.m. on the 3rd of the month, a late fee will be applied.

We accept payments via online portal (eCheck (ACH), credit/debit cards), cashier’s check, money order, or cash in the office. Some fees apply.

Late fees typically range from $75 to $100, depending on the rental agreement. Additional charges may apply if rent is not paid within 7 days of the due date.

Additional fees may apply for utilities (e.g., water, gas, electricity, trash removal) if not included in the lease.

Maintenance requests can be submitted through our online portal or by calling our office directly. We aim to address all maintenance issues promptly and efficiently.

For emergency repairs (e.g., flooding, fire, gas leak, no heat or hot water), please contact the appropriate utility. Contact information can be found under the Tenant Resources tab and the Get in Touch tab.

In case of after-hours emergencies, we provide a 24/7 emergency line.

Non-emergency maintenance requests are typically resolved within 1-3 business days. Emergency repairs are prioritized and handled immediately.

Tenants are generally responsible for minor repairs and upkeep (e.g., replacing light bulbs, thermostat and smoke detector batteries, maintaining cleanliness). Major repairs such as plumbing or electrical issues are covered by the property management. Responsibilities will be outlined in your lease agreement.

Each property is different, and all modifications to rental properties require prior approval. We require tenants to request permission in writing before making any changes.

Yes, pets are allowed in certain properties. We require a pet deposit, and there will be additional monthly pet rent. Specific pet restrictions (e.g., breed, size) are detailed in the lease agreement and vary by property.

We have noise guidelines to ensure a peaceful environment. Quiet hours are from 10 p.m. to 8 a.m., and tenants are expected to be respectful of their neighbors.

There shall be absolutely no subletting or assignments. Any assignment or subletting will result in termination of the lease agreement.

Roommates can be added by applying and qualifying through the website application process under *Tenant screening / add a roommate.

Guests can stay for up to 7 days. For longer stays, please contact us for approval. Unauthorized occupants will result in a violation of lease agreement and could result in termination of your lease.

Parking restrictions vary by property. Some properties offer assigned parking, while others may have first-come, first-served parking. 

Before moving in, you will need to sign the lease, pay the move-in charges & security deposit,  provide proof of any applicable utilities and proof of renters' insurance.

Yes, we conduct a move-in inspection to document the condition of the property. The inspection will be shared with you to review and sign. 

Your security deposit will be refunded after you move out, provided there is no damage to the unit beyond normal wear and tear. The deposit is typically returned within 14 days but in some cases can take up to 30 days.

It is required to provide a 30-day written notice of intent to move. This written notice must be received on or before the rental due date of the month in which the tenant plans to move.

You should leave the unit clean and free of personal belongings. Any damage beyond normal wear and tear will be deducted from your security deposit.