Owners FAQ's

We offer a comprehensive range of property management services, including tenant screening, leasing, rent collection, maintenance, property inspections, legal compliance, and financial reporting. Our goal is to ensure your property is well-maintained and maximizes your return on investment.

We determine the rental price by conducting a thorough market analysis of comparable properties in the area, factoring in the size, location, amenities, and current market trends. We also consider your property’s condition and unique features to ensure competitive pricing.

We use a multi-channel approach to marketing your property, including online listings, social media platforms, MLS, our website, and email campaigns. We also utilize our network of contacts and potential tenants to ensure maximum exposure.

We manage properties across the Matanuska-Susitna Valley. We specialize in both residential and commercial properties, ensuring that each property receives the attention it deserves, regardless of its location.

Yes, Rent In Alaska is a full-service property management company specializing in residential, multi-family, and commercial properties throughout the Mat-Su Valley. We take pride in helping property owners achieve their financial goals and work tirelessly to ensure their rental properties are expertly managed and well-maintained.

We conduct a rigorous tenant screening process that includes background checks, credit history, criminal record checks, employment verification, and rental history. Our goal is to ensure that only reliable tenants are selected.

Typically, we require tenants to have a credit score of at least 640, a monthly income between 1.75 and 2.5 times the rental amount for the unit they are applying, and a stable rental history. We also consider personal references and employment security when reviewing applicants.

The time it takes to find a tenant depends on the property type, location, and market conditions. On average, it takes 5-7 days to secure a qualified tenant, but we will work diligently to minimize vacancies and find the right tenant for your property.

Our property management team prepares the lease agreement, ensuring that it complies with local and state laws and includes all necessary terms and conditions. 

Yes, we handle all lease renewals and negotiations. We will notify tenants before their lease expires and help negotiate terms that are in line with market trends while ensuring your best interests are maintained.

We offer a variety of convenient rent payment options, including online portal (eCheck (ACH), credit/debit cards), cashier’s check, money order, or cash in the office. Tenants can choose the method that works best for them, ensuring timely and secure payments.

You will receive your rental income on a monthly basis. Payments are made through direct deposit.

If rent is not paid by the due date, we will send reminders. If payment is not made within a specified grace period, we will take further steps, which may include legal action or eviction.

Security deposits are collected at the beginning of the lease and held in escrow. When the tenant moves out, we conduct an inspection and return the deposit minus any deductions for damages beyond normal wear and tear or unpaid rent. The remaining amount is refunded within the legally required timeframe.

Tenants are given a grace period. If a tenant does not pay rent within this grace period and after receiving a notice of non-payment, we will initiate the eviction process, following all legal protocols to ensure compliance with state and local laws. This includes sending notices, filing necessary paperwork, and coordinating with legal professionals to carry out the eviction.

If a lease violation occurs, we first issue a notice to the tenant outlining the issue. If the violation is not corrected within the specified time frame, further actions may include eviction notices or legal proceedings.

Yes, you will have access to detailed financial reports on your owner portal. These reports include income and expenses, maintenance costs, and rent collection status.

Tenants can submit maintenance requests through our online portal or by phone. Once received, we prioritize the request and dispatch the appropriate personnel or contractors to address the issue as quickly as possible.

As a property owner, you are responsible for major repairs, such as plumbing, electrical, and keeping the premises in a fit and habitable condition. Tenants are typically responsible for minor upkeep, such as changing light bulbs, batteries, or maintaining cleanliness as outlined in their lease agreement.

As the property owner, you have the right to approve any major repairs or maintenance expenses. For routine maintenance, we may proceed without prior approval for amounts up to $750; however, we will always inform you in advance if an issue requires significant repairs.

We conduct routine inspections every 6 months to ensure the property is in good condition and that tenants are adhering to the lease terms.

Yes and no. After each move-in or move-out inspection, we provide detailed reports and photos highlighting the condition of the property. This ensures that you are always informed about the state of your investment. We do not provide photos of bi-annual inspections to protect tenant privacy.

If a tenant causes damage beyond normal wear and tear, we will assess the cost of repairs and charge the tenant accordingly. If damage is found at move-out, we will deduct the necessary amount from their security deposit. If the damage exceeds the deposit, we will work with the tenant to recover the remaining costs.

Yes, we can assist with property renovations and improvements. We can help coordinate contractors and provide recommendations to increase your property's value or appeal to potential tenants.

We work closely with legal professionals to ensure that our clients are protected in the event of a legal dispute. If a tenant takes legal action, we will provide support and guidance, ensuring that all actions are in compliance with the law.

Our property management fees typically start at 10% of the monthly rent, offering multiple property discounts in 0.5% increments. We offer competitive rates and transparent pricing, ensuring there are no hidden fees.

We do not charge a vacancy fee. Our goal is to minimize vacancy periods, and we focus on efficient marketing and tenant placement to keep your property occupied.

Typically, we work with a 12-month contract. Upon expiration, the contract transitions to a month-to-month agreement until either party decides to terminate it. We offer flexibility to ensure the management agreement aligns with your needs.

If you decide to sell, we can assist with the selling process, ensuring a smooth handover to the new owner. We require 30 days’ notice to terminate the management agreement.

Entrusting a management company ensures professional oversight of your property, managing daily operations, maintenance, and tenant relations to provide peace of mind and protect your investment. Our goal is to deliver a seamless management experience by handling day-to-day operations on your behalf. We provide full transparency and regular updates to keep you informed.

Owner statements are updated on your owner’s portal monthly.

Our dedicated and experienced team is here to assist you with any questions or concerns. We value your time and strive to provide quick answers and prompt issue resolution.

We handle tenant disputes with professionalism and fairness. Our team works to mediate conflicts and resolve issues promptly, ensuring that both tenants and owners are satisfied with the outcome.